Recall Summary

This is a voluntary recall of the batteries used in our Victory Innovations sprayers in accordance with Consumer Products Safety Commission (CPSC) and Health Canada regulations. We have become aware that in rare cases, the battery packs used in Victory Innovations-brand hand-held and backpack electrostatic sprayers can pose a fire hazard that may result in personal injury and/or property loss.

We are addressing this issue as quickly as possible to ensure our product is consistent with the quality we expect and our customers deserve.

Name of Products Using Recalled Batteries

Victory Innovations and Protexus Electrostatic Sprayers

Remedy

Replace battery pack.

Consumers should immediately stop using the recalled sprayers - remove the battery and dispose of it in accordance with local laws for disposal of lithium-ion batteries and contact Victory Innovations for a free replacement battery pack, including shipping. See details below for online registration of replacement batteries.

Customer Contact

Phone:
US & Canada: Call Victory Innovations toll-free at 888-674-2482 Monday to Friday from 8 a.m. to 5 p.m. ET.
EU & UK: +44 (0) 3452 247 582 Monday to Friday from 9 a.m. to 5 p.m. GMT.
Online:
Visit www.victoryinnovations.com and click on Battery Recall for more information.

Description

This recall involves Victory Innovations and Protexus-branded cordless handheld and backpack electrostatic sprayers used to disinfect surfaces. They come with a nozzle, nozzle wrench, tank, lithium-ion battery pack and battery pack charger. The Victory Innovations cordless sprayers have a green and white exterior. The Victory Innovations logo appears on the front or the side of the green and white sprayers and model VP-20A or VP-20B appears on the battery pack. The Protexus logo appears on the front or the side of the black and white sprayers and model PX20A or PX20B appears on the battery back. Battery packs on recalled units have visible screw heads and a case with no parting lines.

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How to Identify Affected Batteries

Step 1 - Check the model number. The model number is displayed on the label located on the back of the battery. The following battery model numbers are affected by this recall:

VP-20A​
VP-20B
PX20A
PX20B

Step 2 - Check to see if the screw heads on the back of the battery are covered by rubber plugs.

If the screw heads are visible and not covered by the rubber plugs, then the battery is AFFECTED by this recall.
If the screw heads are covered by the rubber plugs, then the battery is NOT AFFECTED by this recall.

How to Identify Affected Batteries

Step 1 - Check the model number. The model number is displayed on the label located on the back of the battery. The following battery model numbers are affected by this recall:

VP-20A​
VP-20B
PX20A
PX20B


Step 2
- Check to see if the screw heads on the back of the battery are covered by rubber plugs.

If the screw heads are visible and not covered by the rubber plugs, then the battery is AFFECTED by this recall.
If the screw heads are covered by the rubber plugs, then the battery is NOT AFFECTED by this recall.



If you believe you have AFFECTED batteries, please discontinue use of the sprayer immediately and remove the battery. Next, begin the registration process below.

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Learn more

How to register your affected batteries for replacement

***If you have more than 50 batteries to register, please call the recall hotline at 888-674-2482 Monday through Friday, 8am to 5pm ET.***

Step 1 - Assemble all of your AFFECTED batteries and group them by Model Number. A group may have a maximum of 10 batteries.

Example: You have 15 VP-20A and 5 PX20A batteries.​

Step 2 - Number your batteries in sequential order using a marker. For example, if you have a total of 20 batteries, you will number them 1 through 20. Place the number in the orange box on the battery label. The number must be HANDWRITTEN and VISIBLE. If the number is not handwritten or visible, the photo will be rejected.

Step 3 - Take a photo of each group of batteries. For the example above, you will have a total of 3 photos. Each battery label must be visible and a handwritten number must be in the orange box on the label.

Step 4 - After you have taken all of your photos, you will enter the model number, verify that the screw heads are visible, and the quantity. You will then fill out the rest of the form details, ensuring the address matches the address to which the replacement batteries will be shipped and click the Submit button in the entry form below.

Step 5 - Once submitted, you will receive an email confirming all your entry details. If all information is accurate, reply to the email and attach the photos of the batteries. Please note, that if you do not include the photos in your reply you will not receive replacements.

How to register your affected batteries for replacement

***If you have more than 50 batteries to register, please call the recall hotline at 888-674-2482 Monday through Friday, 8am to 5pm ET.***

Step 1 - Assemble all of your AFFECTED batteries and group them by Model Number. A group may have a maximum of 10 batteries.

Example: You have 15 VP-20A and 5 PX20A batteries.​
Group 1 - 10 VP-20A batteries​
Group 2 - 5 VP-20A batteries
Group 3 - 5 PX20A batteries

Step 2 - Number your batteries in sequential order using a marker. For example, if you have a total of 20 batteries, you will number them 1 through 20. Place the number in the orange box on the battery label. The number must be HANDWRITTEN and VISIBLE. If the number is not handwritten or visible, the photo will be rejected.

  • Group 1 - shows 10 (max) VP-20A batteries

  • Group 2 - shows 5 VP-20A batteries

  • Group 3 - shows 5 PX20A batteries

Step 3 - Take a photo of each group of batteries. For the example above, you will have a total of 3 photos. Each battery label must be visible and a handwritten number must be in the orange box on the label.

Step 4 - After you have taken all of your photos, you will enter the model number, verify that the screw heads are visible, and the quantity. You will then fill out the rest of the form details, ensuring the address matches the address to which the replacement batteries will be shipped and click the Submit button in the entry form below.

Step 5 - Once submitted, you will receive an email confirming all your entry details. If all information is accurate, reply to the email and attach the photos of the batteries. Please note, that if you do not include the photos in your reply you will not receive replacements.

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